FREQUNATLY ASKED QUESTIONS
Q: I have been quoted a higher price from someone else?
A: There are many different websites and companies offering prices, and it is well known that not all prices
offered for your are guaranteed. If you have been offered a better price, give us a call and let us know what
you have been quoted. If we cannot beat it, we are confident we can at least match the offered price.
Q: Who tells the DVLA that my car has been Sold?
A: This is not something you need to worry about as if you have supplied the correct logbook for the vehicle
we will notify the DVLA that your car has been Sold.
Q: How long does the process take?
A: The process usually takes up to 48 hours as long as the information you provide is correct and accurate.
Q: Can I claim back unused road tax?
A: Yes, you will need to get a v14 form from the post office or take a look at the DVLA website.
Q: What areas can you collect cars from?
A: We're able to collect cars from London, Surrey, Kent, Essex, Hertfordshire, Berkshire, Buckinghamshire,
Oxfordshire and surrounding counties. If you have a used car give us a ring and find out how we can help.
Q: Are you open on the weekend to get my car?
A: Yes, we work 7 days a week.
Q: How do I keep my personalized registration number?
A: If you have a personalized/private registration number that you want to keep, you can transfer it to another
The vehicle, or place it on retention, using the V314 form from the DVLA. You will need to do this before we collect your car.